Refund Policy
We want you to feel confident shopping at MatchedFits. If something isn’t right, you may request a return under the conditions below.
1. Eligibility for Returns
We accept returns within 30 days of delivery if items meet the following requirements:
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Unworn, unwashed, and unused
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Free of stains, odors, or damage
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In original packaging with all tags attached
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Not a final sale item
To start a return, contact us at matchedfits@163.com with your order number and reason for return.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items with hygiene concerns (e.g., underwear), unless defective
3. Return Shipping Costs
Return shipping is the responsibility of the customer unless the item received was defective or incorrect.
4. Refunds
Once your return is received and inspected, eligible refunds will be issued back to your original payment method.
Processing times may vary depending on your bank or payment provider.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days with photos.
Our team will assist after reviewing the case.